Our Frequently Asked Questions
Frequently Asked Questions
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How long does order processing take?
Orders are typically processed within 1-3 business days. During busy periods, processing might take an extra day — but we always work to get your order out as quickly as possible.
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When will my order arrive?
Most domestic orders arrive within 5-7 business days after shipping. You’ll receive a confirmation email with a tracking number once your order has shipped.
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What payment methods do you accept?
We accept all major credit and debit cards through Shopify Payments, as well as PayPal for secure checkout.
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What is your return policy?
If you’re not completely satisfied, you can return your item within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging.
(See our full Return & Refund Policy for details.)
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How do I track my order?
Once your order ships, we’ll send you an email with tracking details so you can follow your package’s journey right to your door.
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What if my order arrives damaged or incorrect?
Please contact our support team immediately with your order number and a photo of the issue. We’ll resolve it quickly with a replacement or refund.
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How can I contact customer support?
You can reach us anytime via our Contact Us page or by replying to your order confirmation email. Our team typically responds within 24 hours.